Hardware damage caused by negligence, misuse or abuse is not covered under warranty. Digital Lifestyles, LLC and its suppliers are not responsible for incidental or consequential damages, and liability is limited to a maximum equal to the purchase price of the product, excluding shipping. The build quality of any product is warranted only to the extent that the product works as designed. Flaws or imperfections due to the assembly or testing process that do not affect the functionality of the product are not grounds for a warranty claim.
Any returns for refund will be subject to a 25% restocking fee if returned during the warranty period, and returned in new, resellable condition with all original packaging. Items returned after the warranty period has expired, or not in new, resellable condition cannot be refunded. The restocking fee is required as it takes considerable time to test the condition of the returned items, and to re-offer them as used items through our web store. No exceptions. Shipping costs will not be refunded.
Inside the returned merchandise box, please include a printed copy of any email correspondence with us regarding the issue. This will help us process your return in a timely manner.
Warranty Shipping Policies
During the warranty period, the customer is responsible for shipping charges back to Digital Lifestyles, LLC. We will cover the non-expedited shipping charges for the replacement product back to the customer. Every effort is made to ensure that every product shipped has been rigorously tested before shipping.
After the warranty period, the customer is responsible for shipping charges both directions. If the hardware damage is serious or extensive, the product may not be repairable. If the hardware is repairable, there may be a service charge for the repair work.